Last updated: 23 October 2026
1. Overview
PathForge Digital provides digital products, including downloadable guides, workbooks, and educational resources. Because our products are delivered electronically, our refund and returns policy differs from that of physical goods.
We aim to provide clear product descriptions, reliable downloads, and helpful customer support.
2. Digital Products and Refunds
Due to the nature of digital products, we generally do not accept returns of downloaded files or offer refunds for a change of mind after a product has been successfully delivered.
However, each refund request will be reviewed fairly and in accordance with applicable consumer protection laws and payment provider requirements.
3. Eligible Refund Requests
You may contact us to request a refund or another appropriate solution if:
- You were charged more than once for the same order.
- You paid for a product but did not receive access to the download.
- The download link does not work and our support team cannot resolve the issue.
- The file is corrupted, incomplete, or materially different from the product described.
- You purchased a product due to a verified technical or payment error.
Where appropriate, we may provide a replacement file, restore download access, correct the issue, or issue a refund.
4. Non-Refundable Situations
A refund will not normally be provided solely because:
- You changed your mind after purchasing.
- You purchased the wrong product after reviewing its description.
- You expected results that were not promised in the product description.
- You are unable to use the product because your device or software does not support the stated file format.
These limitations do not exclude any refund or other remedy required by applicable law.
5. How to Request a Refund
To request a refund, contact our support team using the details below.
Please provide:
- Your order number.
- The email address used for your purchase.
- The name of the product purchased.
- A clear explanation of the issue.
- Relevant screenshots or error messages, where available.
Please contact us as soon as reasonably possible after discovering the issue so that we can investigate.
6. Review and Refund Processing
We will review your request and may contact you for additional information. We aim to respond within 3 business days.
If a refund is approved, it will generally be returned through the original payment method where supported. The time taken for the funds to appear depends on the payment provider and financial institution.
We will communicate any available alternatives if the original payment method cannot be used.
7. Download and Access Problems
If you have paid successfully but cannot download your product, please contact us before making another purchase.
We will investigate the order and, where appropriate, restore access or provide a working download link.
8. Exchanges and Returns
As our products are digital files, physical returns and exchanges do not normally apply. If you receive the wrong file or experience a product delivery problem, please contact us for assistance.
9. Contact Us
For refund requests, order questions, or download assistance, contact:
Business: PathForge Digital
Email: support@pathforgedigital.com
Website: https://staging.pathforgedigital.com
Please include your order number in your message to help us resolve your request efficiently.
10. Policy Updates
We may update this policy when our products, services, or legal requirements change. The latest version will be published on our website.
Nothing in this policy is intended to limit rights that cannot lawfully be excluded under applicable law.