Last updated: 22 October 2026
1. Introduction
Welcome to PathForge Digital. We respect your privacy and are committed to protecting your personal information.
This Privacy Policy explains how PathForge Digital collects, uses, stores, and protects your personal information when you visit our website, purchase digital products, create an account, or contact us.
By using our website, you acknowledge that your personal information may be processed as described in this policy, subject to applicable data protection laws.
2. Information We Collect
We may collect the following types of information:
Personal information: Your name, email address, billing details, and other information you provide when placing an order or contacting us.
Order information: Details of the digital products you purchase, order numbers, transaction status, and download activity.
Payment information: Payments are processed through third-party payment service providers. We may receive transaction references, payment status, and related details. We do not intend to store your full payment card details on our website.
Technical information: Your IP address, browser type, device information, website usage data, and cookie information, where collected.
Communications: Information you provide when contacting our support team or responding to our messages.
3. How We Use Your Information
We use personal information to:
- Process and manage orders.
- Deliver purchased digital products and provide download access.
- Send order confirmations, invoices, and essential service messages.
- Respond to customer enquiries and provide support.
- Maintain customer accounts and order records.
- Protect our website against fraud, abuse, and unauthorised access.
- Improve our website, products, and customer experience.
- Meet applicable legal, accounting, and regulatory obligations.
- Send marketing communications where permitted by law and, when required, with your consent.
4. Payments and Third-Party Services
Our website uses WooCommerce to manage products, orders, and digital downloads.
Payments may be handled by third-party payment providers. When you make a payment, the provider may collect and process information under its own privacy policy and security procedures.
We do not control the independent privacy practices of third-party providers. Please review their privacy policies before using their services.
We will identify the payment providers actually enabled on our checkout as our payment arrangements are finalised.
5. Digital Products and Downloads
When you purchase a digital product, we use your order information to provide access to the files you have purchased.
Download links, order records, and account information may be retained as necessary to deliver your purchase, resolve support issues, prevent misuse, and comply with applicable legal obligations.
You are responsible for keeping your account credentials and private download links secure.
6. Cookies and Similar Technologies
Our website may use cookies and similar technologies to support essential website functions, maintain shopping cart sessions, remember preferences, improve security, and understand website usage.
Third-party services or plugins may also set cookies where enabled.
You can manage cookies through your browser settings. Disabling certain cookies may affect shopping cart, checkout, login, or other website functions.
Where required by applicable law, we will obtain consent before using non-essential cookies.
7. Sharing Your Information
We do not sell your personal information to third parties.
We may share relevant information with trusted service providers when necessary to operate our business, including:
- Website hosting and technical support providers.
- WooCommerce and related website service providers.
- Payment processors.
- Email delivery and customer communication services.
- Security, fraud prevention, accounting, and legal service providers.
We may also disclose information where required by law or where reasonably necessary to protect our rights, customers, or website.
Service providers should process personal information only as permitted by their agreements and applicable law.
8. Data Storage and International Transfers
Your information may be stored or processed in Uganda or other countries where our hosting or service providers operate.
Where personal information is transferred across borders, we will take steps required by applicable data protection laws to protect it.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer support, legal compliance, and dispute resolution.
9. Data Security
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no website, online service, or electronic transmission can be guaranteed to be completely secure.
You should use a strong password, protect your login details, and contact us promptly if you suspect unauthorised access to your account.
10. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information.
- Ask us to correct inaccurate information.
- Request deletion of certain information.
- Object to or request restrictions on certain processing.
- Withdraw consent where processing relies on consent.
- Opt out of marketing communications.
- Lodge a complaint with the relevant data protection authority.
Some information may need to be retained where required by law or necessary to establish, exercise, or defend legal claims.
To exercise your rights, contact us using the details below.
11. Children’s Privacy
Our website is not intended to knowingly collect personal information from children in violation of applicable law.
If you believe a child has provided personal information to us inappropriately, please contact us so we can review the matter and take appropriate action.
12. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those external websites.
We encourage you to read the privacy policy of any third-party service you use.
13. Changes to This Privacy Policy
We may update this Privacy Policy when our services, business practices, or legal obligations change.
The latest version will be published on this page with an updated revision date. We encourage you to review it periodically.
14. Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us:
Business name: PathForge Digital
Website: https://staging.pathforgedigital.com
Email:support@pathforgedigital.com
Location: Uganda
Please do not send passwords or full payment card details when contacting us.